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Earthstonecreations.com is dedicated
to delighting you with your jewelry purchase and our services. If your
merchandise is damaged during transit, you can return it within the
following guidelines.
We have
attempted to recreate the appearance of our jewelry as closely as
possible on earthstonecreations.com, but the detail and color you see
will depend on your monitor.
You can
return any merchandise you purchased from earthstonecreations.com to
Earth Stone Creations with your receipt/packing slip, within 7 days for a
refund if your merchandise is damaged during transit. Please remember that shipping charges
are not refundable unless you receive a damaged or incorrect item.
Please
have the return package postmarked within the 7-day period based on the
date we shipped the order to you. We suggest that you ship your order via
Federal Express or UPS to make tracking your return easier.
Returns
are easy, here's how.
- Look on the back of your
receipt/packing slip.
- Circle the items you are
returning.
- Choose the reason for
your return.
- Indicate it is a Refund
(You have 7 days for a refund).
- Call us for a
"Return Authorization Number" at 1-970-625-0626, and the
Customer Service Representative will give you the number. Write that
number on your shipping label (the upper left corner of the back of
your receipt/packing slip).
- Completely fill out the
shipping label.
- Ship your merchandise via
FedEx, UPS or Insured U.S. Mail to:
Returns: Earth Stone Creations / 520 Ash Avenue / Rifle, CO 81650
NOTE: We
recommend using FedEx or UPS for all return shipping. These carriers
provide package tracking and proof of delivery to us. Insurance on UPS or
Insured U.S Mail should be for the full retail price of the items
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